Terms of Service

Service requests are not appointments

Submitting a request through this website creates a service request, not a confirmed appointment. A booking reference is provided for tracking and communication only.

An appointment exists only after GG Motorworks accepts the request and confirms the date, time, location and scope of work with you directly.

Estimates and approval

Estimates are based on the information available at the time of inspection. We will provide a written estimate before performing work, and we will not proceed without your approval.

Additional issues discovered during a repair are reported to you with a revised estimate before any extra work is performed.

Site requirements

Mobile service requires the vehicle to be parked in a safe, legal and accessible location where a technician can work — typically a driveway, garage or unrestricted parking area. Work may be declined where conditions are unsafe or where local rules prohibit it.

Parts and workmanship

We use quality OEM or equivalent parts. Parts may carry their own manufacturer warranties. Qualifying repairs carry our 12-month / 12,000-mile limited workmanship warranty; replacement parts are covered separately under the applicable manufacturer or supplier warranty.

Warranty coverage does not apply to unrelated failures, damage from neglect, or work altered by another party.

Customer-supplied parts

Customers may supply their own replacement parts for installation, subject to our approval. Customer-supplied parts are not covered by any GG Motorworks parts warranty, whether they are new, used, aftermarket, remanufactured, or purchased from a dealership.

GG Motorworks does not guarantee the quality, compatibility, reliability, or lifespan of customer-supplied parts, and any manufacturer or retailer warranty must be handled directly by the customer. If a customer-supplied part fails, additional removal, replacement, diagnostic and reinstallation labor is the customer's responsibility unless the failure was caused by our improper workmanship or applicable law requires otherwise.

Our 12-month / 12,000-mile limited workmanship warranty does not automatically apply to customer-supplied-part installations. Any workmanship coverage for those installations must be stated separately in writing. Regardless of warranty coverage, GG Motorworks remains responsible for its own workmanship as required by applicable law.

Payment and memberships

Payment is due upon completion of the work unless otherwise agreed in writing. Membership plans are billed according to the terms presented at enrollment; no payment is collected through this website.

Membership benefits apply to the enrolled vehicle(s) and may be adjusted with notice.

Limitation of liability

Our liability for any claim relating to services is limited to the amount paid for the service in question, to the extent permitted by law. We are not responsible for consequential damages such as towing, rental or lost time except where required by law.

Website use

Content on this website is provided for general information and may change without notice. Do not submit false or misleading information through our forms.